Support Unicorn for Zendesk - AI Agent for Customer Support Integration

Why Use Support Unicorn with Zendesk?

AI automatically responds to common Zendesk tickets, resolving simple inquiries instantly while routing complex issues to your support team.

Conversations from live chat, SMS, or WhatsApp automatically create Zendesk tickets with full context, tags, and priority levels.

Updates in Zendesk sync back to your conversations. Agent responses in Zendesk are delivered to customers via their preferred channel.

Train your AI on Zendesk help articles and documentation. The AI pulls relevant information to answer customer questions accurately.

AI analyzes conversation sentiment and content to auto-assign ticket priority, ensuring urgent issues get immediate attention.

Intelligent routing assigns tickets to the right team or agent based on topic, customer tier, language, and availability.

Link your Zendesk account in under 2 minutes. Configure which ticket types should trigger AI responses.

Import your Zendesk help articles and macros. The AI learns from your existing knowledge base.

Add live chat to your website, enable SMS or WhatsApp support. All channels route to Zendesk.

Common questions get instant AI responses. Complex issues escalate to your team with full context.

Track AI performance, response accuracy, and customer satisfaction. Continuously improve your knowledge base.

AI resolves 60-70% of routine tickets automatically, freeing your team to focus on complex issues that require human expertise.

Instant AI responses reduce average first response time from hours to seconds, dramatically improving customer satisfaction scores.

Provide round-the-clock support without hiring night shift staff. AI handles after-hours inquiries until your team is back online.

Reduce the need to scale your support team as you grow. Handle more volume with the same headcount.

Automate responses to common product questions, billing inquiries, and feature requests while escalating technical issues to engineers.

Handle order status, shipping, returns, and product questions instantly. Create tickets for complex issues or complaints.

Answer appointment scheduling, service availability, and policy questions. Route booking requests to the right department.

Manage high ticket volume with intelligent triage, auto-categorization, and priority assignment for multiple product lines.

Start automating responses and reducing ticket volume today.

No credit card required • 50 free credits • Setup in 5 minutes