Auto-Create Jira Issues
Customer conversations automatically create Jira Service Management tickets with full context, labels, and priority.
Support Unicorn for Jira
AI-powered support ticket management integrated with Jira Service Management
Why Use Support Unicorn with Jira?
Technical Support Automation
AI handles common technical questions from your documentation, creating Jira issues only when necessary.
Smart Categorization
AI automatically categorizes and tags issues based on content. Route bug reports, feature requests, and support questions correctly.
Knowledge Base Sync
Sync Confluence pages and Jira documentation. AI provides instant answers from your existing technical docs.
Bi-Directional Updates
Updates in Jira sync back to customers. Status changes, comments, and resolutions automatically communicated.
Engineering Escalation
Seamlessly escalate complex technical issues to your development team with full conversation history.
Perfect for Technical Support Teams
Reduce Engineering Interruptions
AI handles documentation questions and known issues, protecting your dev team's focus time.
Better Bug Reports
AI collects detailed information before creating Jira issues. Engineers get complete context upfront.
Close Loop Faster
Customers automatically notified when issues are resolved. No manual follow-up needed.
Unified Workflow
Support and engineering work in familiar tools. Jira for issues, Support Unicorn for customer communication.
Streamline Technical Support with Jira
Connect AI-powered support to your Jira workflow today.
Integrates with Jira Service Management • No credit card required