Omnichannel Messaging
Connect all your communication channels - live chat, SMS, and WhatsApp - in one unified platform. Your team can respond to all customer messages directly from Slack, eliminating the need to switch between multiple tools.
Features
Powerful features to scale your customer support
AI-Powered Automation
Train custom AI agents on your knowledge base, documentation, and FAQs. The AI automatically responds to common questions, escalating complex issues to your team only when needed.
Seamless Slack Integration
Your support team already lives in Slack. Why force them to use another platform? With Support Unicorn, all customer conversations appear as Slack threads, making it natural for your team to collaborate and respond.
Smart Conversation Routing
Automatically route conversations to the right team or individual based on topic, language, customer tier, or any custom rules you define. Ensure every customer gets the expert help they need.
Real-time Analytics
Get insights into response times, resolution rates, customer satisfaction scores, and team performance. Make data-driven decisions to improve your support operations.
Customizable Widget
Embed a fully customizable chat widget on your website. Match your brand colors, customize messages, and provide a seamless experience for your customers.