Meet Customers Where They Are
2 billion people use WhatsApp daily. Provide support on their preferred messaging platform.
AI Agent for WhatsApp Business
Automated customer support on WhatsApp with intelligent AI responses
Why Use AI for WhatsApp Support?
AI-Powered Responses
AI handles common questions instantly. Customers get accurate answers without waiting for human agents.
Rich Media Support
Send images, PDFs, location pins, and quick reply buttons. Provide visual assistance when needed.
Broadcast Campaigns
Send bulk messages with approved templates. Announce new features, promotions, or service updates.
Seamless Escalation
When AI can't help, conversations route to your team via Slack or Zendesk with full context.
Business Verified
Use official WhatsApp Business API. Get the green checkmark that builds customer trust.
How It Works
1
Get WhatsApp Number
Apply for WhatsApp Business API through Twilio. Get approved business number.
2
Connect to Support Unicorn
Link your WhatsApp Business number to Support Unicorn. Configure webhook in minutes.
3
Train Your AI Agent
Upload product catalogs, FAQs, and support documentation. AI learns to assist customers.
4
Create Message Templates
Design approved templates for broadcasts and business-initiated messages.
5
Start Supporting Customers
Customers message your WhatsApp number. AI responds instantly, escalating when needed.
Benefits of WhatsApp Support
Higher Engagement Rates
98% open rate on WhatsApp vs 20% for email. Customers actually see and read your messages.
Global Reach
Popular worldwide, especially in emerging markets. Reach customers in 180+ countries.
Conversational Commerce
Share product catalogs, process orders, send invoices - all within WhatsApp conversations.
Reduce Support Costs
AI handles 60-70% of inquiries automatically. Scale support without proportional costs.
Perfect For
E-commerce
Order tracking, product inquiries, returns. Customers love shopping via WhatsApp.
Healthcare
Appointment reminders, prescription refills, test results. HIPAA-compliant messaging.
Financial Services
Account inquiries, transaction alerts, loan applications. Secure, encrypted communication.
Travel & Hospitality
Booking confirmations, check-in assistance, local recommendations. Personal travel concierge.
Start Providing Support on WhatsApp
Meet your customers on their favorite messaging platform.
WhatsApp Business API • AI automation • No credit card required