Auto-Create Cases
Conversations from any channel automatically create Salesforce cases with full customer context and conversation history.
Support Unicorn for Salesforce
AI-powered customer service integration for Salesforce Service Cloud
Why Connect Support Unicorn to Salesforce?
Customer Data Sync
Access complete Salesforce customer records during conversations. See account history, opportunities, and previous cases.
AI Knowledge Base
Train AI on Salesforce Knowledge articles. AI automatically finds and shares relevant articles with customers.
Case Updates Sync
Bi-directional sync keeps Salesforce cases and Support Unicorn conversations in perfect sync, no manual updates needed.
Intelligent Routing
Route conversations to the right queue based on account tier, product, region, or any Salesforce field.
Service Cloud Integration
Seamlessly integrates with Service Cloud console. View conversations alongside cases, contacts, and accounts.
Perfect for Salesforce Users
Unified Customer View
See complete customer context from Salesforce while handling support conversations. Better, more personalized service.
Automate Tier 1 Support
AI handles common questions using your Salesforce Knowledge Base, escalating only complex issues to agents.
Reduce Case Volume
60-70% of inquiries resolved by AI before creating a case, keeping your Service Cloud metrics clean.
Maintain Single Source of Truth
All customer interactions tracked in Salesforce. Complete audit trail for compliance and reporting.
Enhance Your Salesforce Service Cloud
Add AI-powered support across all channels while keeping Salesforce as your single source of truth.
No credit card required • Integrates with Service Cloud • Setup in minutes