AI-Powered SMS Customer Support - Automated Text Messaging

Why Use AI for SMS Support?

Works on any phone, no app required. Reach 100% of your customers with basic mobile service.

Customers text your support number, AI responds immediately with accurate information from your knowledge base.

Natural back-and-forth conversations. AI maintains context across multiple messages.

When AI can't help, conversations seamlessly transfer to your human team with full history.

Send announcements, alerts, or promotions to customer segments. Scheduled or triggered campaigns.

Choose toll-free numbers for national reach or local numbers to build community trust.

Choose a toll-free or local SMS-enabled number through Twilio. Instant provisioning.

Link your SMS number to Support Unicorn. Configure webhook and AI settings.

Upload FAQs, policies, and product information. AI learns to respond like your best agent.

Add to website, invoices, receipts, packaging. Make it easy for customers to reach you.

Customers text your number. AI provides instant support, escalating complex issues to your team.

98% of text messages are read within 3 minutes. Customers see and respond quickly.

No app download, no account creation. Just text a number - instant support.

Customers can text and return later. No need to stay on hold or keep a chat window open.

AI handles unlimited concurrent conversations. Pay only for messages sent, not per-agent.

Order tracking, delivery updates, address changes. Customers text for instant status updates.

Scheduling, reminders, confirmations, cancellations. Reduce no-shows with automated reminders.

Bill inquiries, payment confirmations, service outage updates. 24/7 automated assistance.

Store hours, product availability, returns status. Quick answers for shoppers on the go.

Provide instant, intelligent support via text messaging.

Toll-free or local numbers • AI automation • No credit card required