All Channels in Slack
Handle live chat, SMS, and WhatsApp conversations directly in Slack. Your team never needs to leave their workspace.
Support Unicorn for Slack
Turn Slack into your powerful customer support hub with AI automation
Why Use Support Unicorn with Slack?
AI-Powered Suggestions
Get instant AI-suggested responses in Slack threads. Approve, edit, or write your own - AI learns from your team's style.
Thread-Based Conversations
Every customer conversation appears as a Slack thread. Clean, organized, easy to collaborate on with your team.
Seamless Collaboration
Tag team members, discuss internally, share context - all within the customer conversation thread.
Smart Routing
Route conversations to specific Slack channels based on topic, customer type, urgency, or any custom rules you define.
Real-Time Notifications
Get instant Slack notifications for new conversations, escalations, negative sentiment, or any triggers you configure.
How It Works
1
Install Slack App
Add Support Unicorn to your Slack workspace with a single click. Authorize the necessary permissions.
2
Configure Channels
Choose which Slack channels receive customer conversations. Set up different channels for different support types.
3
Add Communication Channels
Embed chat widget on your website, enable SMS, or connect WhatsApp Business. All conversations flow to Slack.
4
Train Your AI Agent
Upload knowledge base, FAQs, and documentation. AI learns to respond like your best support agent.
5
Respond from Slack
Reply to customer messages directly from Slack threads. AI handles routine questions, you handle the complex ones.
Benefits for Slack Teams
Work Where You Already Are
No need to learn new tools or switch between apps. Your entire team already lives in Slack.
Instant Context Sharing
Tag engineers, sales, or product team in threads. Get expert help without leaving the conversation.
AI That Learns Your Style
AI observes how your team responds and adapts its tone, language, and approach to match your brand voice.
Automate Without Losing Control
Choose hybrid mode for AI suggestions you approve, or full automation for routine questions. You're always in control.
Ready to Supercharge Slack for Support?
Transform Slack into a complete customer support platform in minutes.
Free installation • 50 free credits • No credit card required