We're excited to introduce Support Unicorn, a new platform that reimagines customer support for modern teams. By bringing all customer conversations directly into Slack and adding AI-powered automation, we're making it easier than ever to provide exceptional support at scale.
The Problem with Traditional Support Tools #
Most support platforms are bloated with features teams don't need, forcing agents to juggle multiple tools and interfaces. Context switching between Slack, email, support tickets, and chat windows slows down response times and frustrates both customers and support teams.
Our Solution: Slack-Native Support #
Support Unicorn takes a different approach. Instead of forcing your team to use another platform, we bring all customer conversations—from live chat, SMS, and WhatsApp—directly into Slack as threaded conversations.
Your support team can respond to customers right where they already work, collaborate with teammates using Slack's familiar interface, and leverage all of Slack's productivity features.
AI That Augments, Not Replaces #
Our AI agents don't replace your support team—they augment them. Train the AI on your knowledge base, and it automatically handles routine questions 24/7. When it encounters something it can't handle, it seamlessly escalates to your team.
This means your team can focus on complex issues that require human judgment and empathy, while the AI handles the repetitive questions that would otherwise consume their time.
Key Features #
- Omnichannel Support: Live chat, SMS, and WhatsApp all in one place
- AI-Powered Responses: Train custom AI agents on your knowledge base
- Slack Integration: Your team works where they already are
- Smart Routing: Route conversations to the right person automatically
- Real-time Analytics: Track response times, satisfaction, and team performance
Get Started Today #
Ready to transform your customer support? Sign up for free and see how Support Unicorn can help your team provide better support with less effort.